Category Archives: Success Stories

Social Media Management with Sara Leavens

Sara Leavens from the Penn Libraries Advancement team and I met recently to have a 15-minute chat about what social media work means in 2017. We covered how Sara came to the libraries, what it looked like for her to compile all the Penn Libraries’ social media accounts under one umbrella, and what she thinks is the next big social media trend / need!

Some fun facts from our chat:

  • Sara has one of the longest titles in the library: Communications, Marketing, and Social Media Coordinator at the Penn Libraries.
  • Social media is 1/3 of Sara’s job.
  • Anytime you read text from any of the Penn Libraries social media handles: @upennlib or The Penn Libraries, you’re reading Sara’s original copy or copy from colleagues that Sara has curated.

Here’s a screenshot of the Penn Libraries Twitter account that Sara coordinates:

  • Social media at the Penn Libraries is curated across platforms.
  • The Penn Libraries has an account with Lynda.com which is part of LinkedIn. The certifications there were hugely helpful for Sara. Having a basic LinkedIn profile is so important because it gives you access to so many digital tools and allows you to keep up with platforms and social media how-to’s beyond the classroom.
  • The Penn Libraries offers photoshoots for LinkedIn profile photos.
  • 1/3 of Sara’s job is marketing, so she spent a lot of time in our chat talking about all the resources the libraries can provide to student to learn about media in the online landscape.
  • More and more students are looking outside of their traditional classroom settings to learn about digital and social media production.
  • The Penn Libraries has been a warm and welcoming space for its interns to create new media. Sara’s background in creative writing and her MFA helped her curate an equally warm voice for the Penn Libraries text output.
  • Creative writing experience + Sara’s generational experiences allow her to feel like the libraries is the best place for the merger between text and digital media.
  • I mentioned that you need fundamental skills and keystone lessons in communication to become a good writer, but once you’ve taken those core classes, it’s fun to riff off of those basic skills and create new texts (digital, video, & audio texts).

Check out the full interview for more of our discussion:

Sara Leavens: Communications, Marketing, and Social Media Coordinator

This blog post is the kick-off for a series of profiles that I will be doing on Penn Libraries staff and how their work coincides with the use of social media to reach patrons both traditionally (as in, in-person) and digitally (as in, via blogs, social media, websites, etc.).

The Penn Libraries has been a personal, intellectual home for me over the last five years, and as I wrap up my time as a graduate student here, I hope to share with you some behind-the-scenes insight into the people and resources that have made it possible for someone like me–a non-traditional graduate student–to do the amazing work I’ve been able to do with social media and working directly with library patrons.

My hope is that by the end of this short series, you will come to appreciate all the Penn Libraries has to offer its patrons, and share in my wonder that we have access to these space and resources.

–Jaime Marie Estrada
Social Media Intern, Weigle Information Commons, Penn Libraries
Master of Liberal Arts Candidate, Philosophy and Communications, 2017

For the first blog post of the series “Social Media at Penn Libraries,” I’d like to introduce you to Sara Leavens, a recent addition to the Penn Libraries staff. Sara Leavens came to UPenn from the University of Kansas where she studied creative writing. Sara’s strengths lie in that she understands how to engage with students, faculty, and staff to make the resources available at the libraries more visible using social media and other forms of communications and marketing.

Recently, I had the opportunity to sit down with Sara and learn how she came to Penn and what her first few months on the job were like:

Sara Leavens started at the Penn Libraries as Communications, Marketing, and Social Media Coordinator in 2015.

Since Sara comes from a creative writing background, some of her role comes naturally to her! Sara has an MFA in Creative Writing and had originally planned on being a professor. However, she didn’t want to pursue a PhD, and with a technical communications background from her undergraduate work, she realized there was a need for social media at her academic department at the University of Kansas. Sara started the department’s Twitter and FB pages at the University of Kansas. Eventually, these pages became the most visited departmental pages at UKansas from 2013-2015.

When Sara first started at the Penn Libraries as Communications, Marketing, and Social Media Coordinator in 2015, she found the libraries’ many social media accounts to be quite established. She described her first few months here as a “good will tour,” where she met with head librarians and directors of the 14 (!!!) libraries, to learn about their current social media management and future needs.

From there, Sara went about the challenging and fun work of trying to ascertain and corral all of the social media accounts that each center and library had established for itself. In some cases, it took her as long as two years to hunt down and redirect some of the accounts! Centralizing communications and social media is a common trend being undertaken by many college and university campuses as they are starting to see social media less as a grassroots initiative and as more central to the branding and marketing of higher education to its most important audience: the students.

Continue reading Sara Leavens: Communications, Marketing, and Social Media Coordinator

Social Media Outside of the Classroom

As the graduate intern for social media, I’ve been teaching social media workshops for Penn students, faculty, and staff at the Weigle Information Commons for over two years now. When I first started, it still was not clear what the purpose of social media was in the classroom or in academic life for that matter. However, more and more people are now buying into the idea of personal/professional branding and using social media platforms as learning tools.

In the last two years, we have all noted the rise of social media usage and how the lines between personal, professional, and useful are blurring. With the close of election 2016, the beginning of 2017, and the resurgence of using social media to organize in-person gatherings and protests, there is absolutely no doubt that social media will continue to rise in importance for college-age Americans and those who serve them as educators, mentors, colleagues, and support staff.

Here at the Penn Libraries, January has been an exciting time. On Saturday, the 14th, a hundred or so librarians, scientists, coders, hackers, and interested parties gathered to scrape data from NOAA.gov and other websites prior to the new administration potentially removing it from those sites. In addition, we have a series of workshops on identifying and avoiding “Fake News.” Individually, neither of these events is about “social media” in the way that my social media workshops are, but they are inherently linked to how undergraduate, graduate, and professional students use social media in their everyday lives on-and-off campus, in-and-out of the classroom.

Fake news is often perpetuated through news feeds on social sites like Facebook, Twitter, etc. In addition, accessing real news, and learning about real “threats” such as losing valuable information about climate change or other public scientific data, also occurs on social media sites. Most of us access our news digitally and many of us access our news on social media platforms.

For many years, I’ve heard concerns from older generations that millennials and younger generations consume news and “real information” differently and perhaps less intentionally. This quote from the Media Insight Project’s study on how millennials get their news is illuminating:

The worry is that Millennials’ awareness of the world, as a result, is narrow, their discovery of events is incidental and passive, and that news is just one of many random elements in a social feed.

This has been the concern of older generations of educators since I started working professionally with social media in college in 2010 and continues through to today. From my experience, students at both the graduate and undergraduate levels are very concerned that they are accessing and publishing the right information. There is a lot of social anxiety around what our brands look like online and building those brands requires a certain level of familiarity and comfort with using social media. For intellectual spaces like Penn, it also means that there is growing concern among active users of social media that their intellectual growth and learning empowers them to understand what they read and take action on it. Here are some of that 2014 study’s findings about how millennials consume news:

  • While Millennials are highly equipped, it is not true they are constantly connected. More than 90 percent of adults age 18-34 surveyed own smartphones, and half own tablets. But only half (51 percent) say they are online most or all of the day.

  • Email is the most common digital activity, but news is a significant part of the online lives of Millennials, as well. Fully 69 percent report getting news at least once a day — 40 percent several times a day.

  • Millennials acquire news for many reasons, which include a fairly even mix of civic motivations (74 percent), problem-solving needs (63 percent), and social factors (67 percent) such as talking about it with friends.

As we look forward into this new year, I plan to attend as many workshops and teach as many workshops as possible about how to continue to be a responsible consumer of media. Keep the Penn Weigle Information Commons and the Penn Libraries’ programming sites bookmarked as these are themes that we continue to explore as a university and a community.

If you’re interested attending our ongoing workshops relating to media consumption, digital, and social media, here are a few:

(Jan. 30) Shoddy News

(Feb. 8) Creating Meaningful Graphics

(Feb. 15) Creating Video Presentations

Penn and the Surrounding Community

On the edges of the Van Pelt Collaborative Classroom, located just down the hall from the Weigle Information Commons,  an exhibit about the edges of Penn’s presence in West Philadelphia runs until Friday, February 24, 2017. Penn and the Surrounding Community is a collection of work by Dr. Rosemary Frasso‘s students from the SW781/PUBH604 class entitled Qualitative Research in Social Work and Public Health. This semester’s exhibit focuses on how undergraduate and graduate students here at Penn conceptualize the University’s impact on its urban setting.

Nominal Group Technique (NGT) (in which members of a group name, then rank items) was used to determine the topic of exploration for the class research study. Briefly, Dr. Frasso moderated a session where in the students suggested potential topic ideas, then ranked those ideas. The topic of Penn and the Surrounding Community was collectively chosen as the central theme for investigation.

First, the students collected free-listing data. Each of the 25 students in the class recruited 5 participants (total of 125 people) from the Penn community and asked them to share the words that come to mind when they think about Penn’s relationship with the surrounding community. These data (words generated) were then analyzed to determine the salient domains.

Then each student recruited one additional participant to take part in the Photo-elicitation arm of the study. Briefly, each participant was asked to think about Penn’s relationship with the surrounding community and using their camera or smartphone to take photos that would help them explain their impression of this relationship. The photos were then used to guide a qualitative interview. All interviews were recorded and transcribed verbatim and analyzed in the Collaborative Classroom.

The preliminary analysis yielded 10 thematic categories: Benefits, Safety, Permeability, Double-Edged Sword, Accessibility, Responsibility, Exclusivity, Bubble, Boundary, and Penntrification. Within these broad categorizations, representative photos and their accompanying captions were chosen for exhibition. The finished product will ultimately include an abstract for presentation as well as a manuscript for publication in addition to these preliminary findings currently on exhibit. The project can be viewed on the Scholarly Commons’ New Media Showcase.

The photos and quotes paint a complicated picture of how students perceive Penn’s relationship with the West Philadelphia community. The work highlights both the beneficial nature and drawbacks that are byproducts of Penn’s presence in West Philly, best described as a “double-edged sword.” For thought provoking insights like these, the exhibit is an enlightening and self-reflective project that is well worth the visit. Research rigor and critical social immersion blend to demonstrate the strengths of research in Public Health and Social Work.

 

Why Social Media?

Why social media at Penn? Social media at Penn and in college, graduate school, and in the professional world is not about scrubbing all traces of who you are off the internet. It’s about creating content that you are “sincerely” passionate about engaging with and making connections online that will lead to IRL experiences like your next research project, a career, a new friend, or an amazing conference experience.

I’ve now had this conversation countless times. As the Saturday consultant at the Weigle Information Commons, I’ve taught social media workshops at the Penn Libraries for two years now. Now and then, I publish a blog post on a particular social platform or tool. Every few months, a friend, a patron, a colleague, or a stranger asks about my work with social media and says, “Oh, I should really do more online!”

Continue reading Why Social Media?

Congrats to Tanya Johnson!

Congratulations to WIC’s graduate intern and Excel tutor extraordinaire, Tanya Johnson, for winning the American Library Association’s 2016 LITA/Ex Libris Student Writing Award!  Tanya’s paper, “Let’s Get Virtual: An Examination of Best Practices to Provide Public Access to Digital Versions of Three-Dimensional Objects,” will be published in the peer-reviewed journal, Information Technology and Libraries.  In the meantime, Tanya is off celebrating in Florida, where she will receive the award at the ALA Annual Conference on Sunday.

Read the ALA’s newsletter announcing the award, and keep an eye out for her paper in an upcoming issue of Information Technology and Libraries!

 

Andrea Hornick’s Journeys – Digital Media Meets Fine Art with WIC iPads

Andrea Hornick – an artist, shaman, and Fine Arts Lecturer in Penn’s School of Design – recently used WIC’s iPads in the Classroom Program to create an immersive art gallery experience.

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Continue reading Andrea Hornick’s Journeys – Digital Media Meets Fine Art with WIC iPads