Managing Social Media at the Commons


michelle joMichelle Bookyung Jo is a junior in the College of Arts and Sciences studying communication. In this post, she shares her experiences working at Weigle Information Commons as a Social Media Manager and discusses our strategies for actively engaging the Penn community.

I have always known that Weigle Information Commons has a lot going on, on top of the study booths and group study rooms students reserve throughout the semester. Working as a social media student worker at WIC for the past academic year, I not only learned more about what WIC is but also gained important hands-on experiences managing social media accounts to connect with WIC’s audience.

WIC has various online channels through which it reaches the Penn community. It has its own Twitter and Instagram account and also contributes to the Penn Libraries social media channels: @upennlib on Twitter, InstagramFacebook; pennlibraries on Youtube; and University of Pennsylvania Libraries on Flickr. Focusing on Twitter and Instagram, I got to see who WIC connects with and what WIC is for the Penn community.

My most basic job responsibility was scheduling tweets for WIC’s weekly workshops, but I explored more ways to leverage social media channels and use Twitter as a way to promote WIC as a resource for everyone. Some weeks I focused on updating the audience about various types of digital support WIC offers including digital device rentals. Some other weeks, I focused on major upcoming events in WIC such as the Engaging Students through Technology Symposium and Diversi-Tea sessions. More importantly, trying to see WIC’s social media presence from an undergraduate student’s perspective, I tried to make the social media channels as current as possible, posting pictures of workshops and any ongoing events at WIC.

The most challenging part of my job was to make sure that our content reaches not just Penn faculty but Penn students as well. We understand that following many subsidiary accounts within the University may not be as appealing as following the main “uofpenn” account, but I still wanted to make sure that there will be content for students should they find us interesting and look for more. Such an effort was mostly made on WIC’s Instagram account, and it has been a channel where I post more up-to-date content about WIC.

As an undergraduate student worker, I realized that there is a lot going on at WIC. I would like to invite fellow undergraduate students to know that any digital or technology-related support is available at WIC and encourage everyone to check our blog and social media channels from time to time.

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